East Allen County Schools

We are providing an update on the ongoing service disruption. The Middle East (UAE) Region (ME-CENTRAL-1) has suffered damage as a result of the conflict in the Middle East and is currently unable to reliably support customer applications. While some workloads continue to function normally, we strongly recommend customers migrate all accessible resources to other Regions and restore inaccessible resources from remote backups as soon as possible. Relevant billing operations are currently suspended while we restore normal operations in this AWS Region. This process is expected to take several months.

Alert service health has returned to normal operation, however we have identified that some Alert messages were not sent successfully as a result of the degraded performance. This may include voice calls, SMS, emails, or Newsletters sent this evening. Our team will review Alerts and Newsletters sent during this time period and reach out those impacted as soon as possible. Please reach out to our support team if you have any questions or concerns.

*Update – Intermittent Integrated Excel Loading Issues in ALEKS* We continue to investigate an issue affecting some users loading Integrated Excel within Question Bank assignments in ALEKS. Our engineering teams are actively working with our technology partner, Microsoft, to identify the root cause and restore normal functionality as quickly as possible. The issue remains intermittent and continues to affect a subset of users. We understand the impact this issue may have on teaching and learning activities and appreciate your patience as we work collaboratively with Microsoft toward a resolution.

The maintenance is currently in progress.